Frequently Asked Questions

Below are our frequently asked questions. If you have additional questions please click the “Contact Us” button below.

What is psychotherapy?

Psychotherapy or talk-therapy is a general term for treating mental health problems by talking with a mental health provider. There are many types of psychotherapy, each with their own approach.

What does psychotherapy do?

During psychotherapy, you learn about your condition and your moods, feelings, thoughts, and behaviors. Psychotherapy helps you learn how to take control of your life and respond to challenging situations with healthy coping skills.

How are counseling services rendered?

Our clinicians come to your home to provide in-person counseling. Some circumstances allow for telehealth sessions.

Do I need to be homebound to receive services?

No, however there should be a reason why services are best suited in the home.

Do I need a provider referral for services?

Typically a provider referral is not needed. When our team verifies insurance if a referral is required staff will notify the client and/or provider for a referral.

Is there a limit on the number of sessions I can receive?

Medicare and private insurance do not put a limit on how long you may receive services. However, managed care insurance plans typically require pre-authorizations for blocks of sessions, and may not authorize services indefinitely.

How are services paid?

We bill through insurance, accept private pay, and offer financial assistance to those who qualify.

What if I don't want to meet in my home?

In-Home Counseling Services has multiple sister locations available for clients looking for a traditional office setting.

What if I am already receiving services from a Home Health Agency?

You can still receive in-home counseling services.

**Announcement**
On July 30th, our current electronic health system will transition to a new and advanced system to better serve you: Athena. Prior to the transition date, you will be sent a registration link to create a new patient account in Athena. If you have any immediate questions or concerns, please do not hesitate to contact your therapist, or call our office to speak to a staff member.  

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